The Customer Experience Conference

Delivering exceptional customer experience every time

As public expectations rise, government agencies and public sector organisations are doubling down on improving service delivery to delight their customers.

The challenges we face in delivering an exceptional customer experience are occurring across all touchpoints. The 3rd Annual Public Sector Customer Experience Conference provides attendees with the opportunity to learn from colleagues and peers from across the public sector on how to overcome internal barriers, keep customer trust, manage all customer touchpoints and ensure that the customer experience leads organisational change. All the while, managing within a public sector budget.

Agenda 2021

We’re currently developing the agenda for March 2021. Themes will include:

• How the pandemic has driven innovation and forced the delivery of services in different ways

• How organisations are continuing to adapt and find new ways to reach clients

• How to forward plan customer experience activities in light of budget restrictions and lean teams

Previous Speakers Include:

• Charlotte Forrest, Head of Supporter Experience, Save the Children UK

• Mark Thomson, Director General, Her Majesty's Passport Office

• Julie Rendle-Eames, Head of Customer Experience, West Sussex County Council

• Kevin Morley, Deputy Director – Customer Service, Crown Commercial Service

• Isabel Hunt, Director of Improvement, NHS Digital

About the Event

Due to current uncertainty surrounding live events and restrictions around social distancing, this event will now take place online. As a delegate you can expect:

• High quality and timely content as you would expect in a face-to-face event

• Facilitated Q&A and panel discussions to put your questions to expert speakers

• Access to recordings from all conference sessions post-event

• Scheduled breaks throughout the day to minimise screen fatigue

• CPD accreditation on request for all registrants

• Delivered via Zoom Webinar, an accessible and user-friendly platform

Agenda coming soon....

Heads of Customer Service Development - Customer Relationship Managers - Heads of Customer Experience - Heads of Customer Services - Customer Contact Managers - Heads of Customer Insight - Heads of Communications - Senior User Researchers - Heads of Digital

Previous delegates to related events include professionals with the following job titles:

• Customer Service Delivery Manager

• Director, UK Marketing and Communications

• Director of Customer

• Head of Business Transformation

• Head of Service

• Head of Customer Experience

• Head of Communications & Engagement

• Senior Customer Intelligence Manager

• Senior Digital Product Manager

• Head of Customer Contact

From organisations including:

• Information Commissioner's Office

• NHS Business Services Authority

• Wokingham Borough Council

• Criminal Injuries Compensation Authority

• Crown Commercial Service

• Norfolk County Council

• HMRC

• Department for Education

• Sovereign Housing Association

• Home Office

How much does it cost to attend the Customer Experience Conference?

Public Sector & Not for Profit  | 1 Place: £195 | 2+ Places: £145 each
Private Sector | 1 Place: £395 

 When do I receive joining instructions?

We will be sending out joining instructions to all delegates a couple of weeks prior to the conference.

Will the presentations from the sessions be put up online after the event?

We will upload all speaker presentations; they will all be available via the website in the days immediately after the conference.

How can I find out about speaking opportunities?

To make any speaker suggestions, please contact monica.thompson@dodsgroup.com