28 Jan 2021 | Online
10:00 - 15:30

With option to book Pre-Conference Workshop: Fundamentals of Crisis Communications

Event prices

Private Sector

£395 +VAT

Public Sector

£249 +VAT £199* +VAT

*If registering more than 1 place

Overview

Being prepared for any crisis

As COVID-19 demonstrates, crises can be unexpected, unprecedented and unrelenting. As we take stock of what we’re learned through this crisis so far, we’ll look ahead to how we’re prepared for what comes next.

Join your colleagues and peers at the 3rd annual Public Sector Crisis Communications Conference to discuss the latest in crisis communications strategy, from identifying risks, ensuring the right channels are being used, working with the media and best practice to prepare for the unforeseeable.   

Learning Objectives

  • How to flex approaches to team management and strategic planning in a constant state of crisis

  • How to create positive news stories and how to build advocates within your organisation

  • How to optimise alternative channels through the pandemic - including public affairs and digital

  • How to prepare for the next crisis and reflect on key learnings from 2020

Confirmed Speakers Include:

  • Laurian Hubbard, Brexit Communication Centre, Prime Minister's Office and Cabinet Office Communications

  • Keith Beech, Head of Communications, Worcestershire County Council

  • Iain Campbell, Communications Manager - Resilience Division, The Scottish Government

  • Nick Thompson, Head of News, The Royal Borough of Kensington and Chelsea

  • Daniel Rossall Valentine, Head of Secretariat, All-Party Parliamentary Group for Foreign Affairs

  • Gemma Regniez, Chief Communications Officer, Army Media & Communications, Ministry of Defence

  • Mario Ambrosi, Director of Communications and Marketing, Anchor Hanover

Pre-Conference Workshop - 27 January 2021

Whether you or your team are new to working in crisis communications, or looking for a refresher on the core components of planning and preparation - don't miss a practical and interactive pre-conference workshop: Fundamentals of Crisis Communications. The workshop can be booked seperately, or as part of your ticket to attend the main conference. 

About the Event

Due to current uncertainty surrounding live events and restrictions around social distancing, this event will now take place online. As a delegate you can expect:

  • High quality and timely content as you would expect in a face-to-face event

  • Facilitated Q&A and panel discussions to put your questions to expert speakers

  • Access to recordings from all conference sessions post-event

  • Scheduled breaks throughout the day to minimise screen fatigue

  • Delivered via Zoom Webinar, an accessible and user-friendly platform

Agenda
10:00

Chair’s morning introduction
Anna Cole, Public Affairs Consultant

10:15

Keynote: Dealing with a Crisis in a Crisis – Taking a Holistic Approach

  • Finding the capacity to plan and respond to other crises beyond the pandemic
  • Creating the agility to deal with the challenges today as well as manage with the changing nature of the crisis
  • Ensuring we have the time to plan and think ahead
  • Working effectively with internal stakeholders to deliver the best outcomes in a crisis
  • Reviewing the strength of your relationships and investing in them for the future

Laurian Hubbard, Brexit Communication Centre, Prime Minister's Office and Cabinet Office Communications

10:45

Panel Discussion: Managing in a Constant State of Crisis

  • Exploring the changing nature of a crisis and how teams now need to manage crises for longer
  • Preparing for longer crises, how do you need to plan resource differently 
  • Building resilience into teams, finding new ways of working, adapting to working at home as the new normal 
  • Remaining agile during a crisis, creating the capacity to refocus and replan to keep on top of the changing nature of crisis management

Keith Beech, Head of Communications, Worcestershire County Council

11:25

Comfort Break

11:35

Re-examining the Psychology of Crisis Communications in the Context of Today

  • Overcoming email overload and fixing communication channels
  • Developing new ways of engaging and connecting with a remote workforce
  • Selecting which messages for which channel; which technology for which audience; frequency and timing
  • Developing a digital strategy on a shoestring – upskilling and embracing new tech 

Iain Campbell, Communications Manager - Resilience Division, The Scottish Government

12:05

Optimising Digital Channels During Pandemic Conditions

  • Innovating when face to face has been taken away as part of your channel strategy
  • Guaranteeing availability of contact details, crisis plans and materials in multiple locations
  • Combatting fake news, trolling and spamming
  • Finding alternative ways to cut through the noise  
12:30

Lunch

13:30

Case Study: Building the Foundations for Positive News Stories

  • Building a coherent and positive story when you’ve been through a lot
  • Creating pride in organisations and creating positive advocates 
  • Working with communities and using them as part of your story
  • Developing communications for social good

Nick Thompson, Head of News, The Royal Borough of Kensington and Chelsea

14:00

Case Study: Leveraging the Power of Public Affairs at a Time of Shared National Crisis

  • How a shared national crisis has changed ways to effectively influence
  • Getting more from your Trade Body 
  • Working with local politicians and MPs 

Daniel Rossall Valentine, Head of Secretariat, All-Party Parliamentary Group for Foreign Affairs

14:30

Comfort Break

14:40

Panel Discussion: Looking Ahead & Crisis Planning for 2021

  • Responding to the challenges of Brexit – where are we now and what next
  • Managing the rising increase in misinformation and the negative impact this has for crisis communications planning
  • Re-evaluating cyber incident response plans to prepare for an increasing threat
  • Reviewing other risks rising from the pandemic and the new normal
  • Finding ways to do things differently with weakened supply chains, resulting from the pandemic

Gemma Regniez, Chief Communications Officer, Army Media & Communications, Ministry of Defence

Mario Ambrosi, Director of Communications and Marketing, Anchor Hanover

15:20

Closing remarks from the Chair: Anna Cole, Public Affairs Consultant

Who should attend?

Heads of Crisis Communications - Heads of Corporate Communications - Heads of Communications - Heads of Correspondence - Heads of Digital - Heads of HR - Heads of Information Governance - Heads of Internal Communications - Heads of News - Heads of Operations - Heads of PR - Heads of Social Media - Heads of Strategy 

Previous delegates to related events include professionals with the following job titles:

  • Corporate Communications Manager

  • Head of Business Change

  • Chief Press Officer

  • Content Manager

  • Head of Digital Communications

  • Communication and Engagement Officer

  • Head of Media and Campaigns

  • Stakeholder Engagement Manager

  • Digital and Social Media Officer

  • Head of Communications and Design

From organisations including:

  • Local Government Association

  • HM Land Registry

  • National Audit Office

  • NICE

  • Army Media & Communications

  • Isle of Man Government

  • Office for National Statistics

  • NHS Digital

  • Westminster Abbey

  • BBC

FAQs
How much does it cost to attend the Crisis Communications Conference?

Public Sector & Not for Profit  | 1 Place: £195 | 2+ Places: £145 each
Private Sector | 1 Place: £395 

Prices above exclude VAT

When do I receive joining instructions?

We will be sending out joining instructions to all delegates a couple of weeks prior to the conference.

Will the presentations from the sessions be put up online after the event?

We will upload all speaker presentations; they will all be available via the website in the days immediately after the conference.

 How can I find out about speaking opportunities?

To make any speaker suggestions, please contact monica.thompson@dodsgroup.com

If you have any questions regarding our events or wish to attend an event, please contact our Customer Services team on 0207 593 5739 or via email.